Privacy policy

[ANIMESUPPLEMENTS]

1. General Information

1. This policy applies to the ANIMESUPPLEMENTS Service, operating at the URL: [www.animesupplements.com]
2. The service operator and the Personal Data Controller is: [ANIMESUPPLEMENTS SP.Z.O.O], [Męcina 34-654]
3. Operator's contact email address: [support@animesupplements.com]
4. The Operator is the Controller of your personal data with respect to data voluntarily provided in the Service.
5. The Service uses personal data for the following purposes:
   1. Handling inquiries via form
   2. Handling orders for goods - preparation, packaging, shipment
   3. Fulfillment of ordered services
   4. Handling relevant accounting documents
   5. Debt collection
   6. Presentation of offers or information
   7. Fulfillment by the Personal Data Controller of legally binding obligations under Article 6(1)(c) of the GDPR to the extent provided by specific regulations (e.g., bookkeeping).
6. The Service obtains information about users and their behaviour in the following ways:
   1. Through data voluntarily entered in forms, which are entered into the Operator's systems.
   2. By storing cookies (so-called "cookies") on end-user devices.

2. Selected Data Protection Methods Used by the Operator

1. Login and personal data entry points are protected in the transmission layer (SSL certificate). As a result, personal data and login details entered on the site are encrypted on the user's computer and can only be read on the target server.
2. The Operator periodically changes its administrative passwords.

3. Hosting

1. The Service is hosted (technically maintained) on the servers of the operator: [Hosting company name].

4. Your Rights and Additional Information on Data Usage

1. The Customer can choose available payment methods: bank transfer, quick online payments, cash on delivery (if available).
2. The delivery cost is indicated during the order placement and depends on the selected shipping method.
3. Goods are shipped within 2 business days from the payment being credited.

§5 Right of Withdrawal from the Contract

1. The Consumer has the right to withdraw from the sales contract without giving a reason within 14 days of receiving the goods.
2. To exercise the right of withdrawal, submit an appropriate statement (the form is available in the "Returns" tab) and return the goods to the store's address.
3. Refunds are made within 14 days of receiving the returned product.

§6 Complaints

1. Complaints regarding purchased goods can be submitted via email to: [support@animesupplements.com].
2. The complaint should include name and surname, order number, description of the problem, and photo (if applicable).
3. The store processes the complaint within 14 days of receipt.

§7 Personal Data and Privacy Policy

1. Customers' personal data is processed in accordance with applicable laws, including GDPR.
2. Details regarding data processing are available in the separate privacy policy on the store's website.

§8 Final Provisions

1. In matters not regulated by these regulations, the relevant provisions of Polish law apply, including the Civil Code and the Consumer Rights Act.
2. The store reserves the right to change the regulations for important legal or technical reasons, with prior notification to users.
3. The current version of the regulations is always available on the store's website.